FAQ


What is Svetazvezda.com?
Svetazvezda.com is a Serbian Orthodox online store offering a wide range of religious items, icons, crosses, and accessories designed specifically for the Serbian Orthodox community.

Which payment methods do you accept?
We accept common payment methods such as credit cards (Visa, MasterCard), PayPal, Twint and PostFinance. All payments are processed securely via our encrypted payment platforms.

How long does shipping take?
Shipping time is usually 7-30 days, depending on the production location (Europe, USA, China). We will inform you of the expected delivery date when you place your order.

What are the return policies?
According to Swiss law, you have the right to return your order within 14 days of receiving the goods. The items must be unused and in their original condition. The return shipping costs are to be borne by the buyer.

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number that you can use to check the status of your delivery online.

Can I cancel or change my order?
Orders can be cancelled or changed within 24 hours of being placed. Please contact us as soon as possible if you would like to make a change.

What products do you offer?
We offer a variety of religious items including icons, crosses, prayer books, candles and jewelry, all in keeping with the Serbian Orthodox tradition.

Do you also offer customized products?
Yes, we offer the possibility to customize certain products according to your wishes. Please contact us for further details and pricing.

How can I contact customer service?
You can contact us by email at info@svetazvezda.com or via our contact form on the website. We strive to respond to all inquiries within 24 hours.

Our humanitarian cooperation

Svi za Kosmet

Svi za Kosmet works tirelessly to support Serbian families, monasteries and children in Kosovo and Metohija – with aid transports, donations and prayers.

Svetazvezda stands firmly by their side: For every product sold, we donate a portion of the proceeds to Svi za Kosmet's projects. Thus, every purchase becomes a sign of compassion.

To the website of Svi za Kosmet

Our cultural support

SKUD VSK SCHÖNENWERD

The Vuk Stefanović Karadžić folklore association from Schönenwerd has been preserving Serbian culture in Switzerland with heart and dedication since 1998. Through traditional dances, music, and performances, the association connects generations and strengthens the cultural identity of our community.

Svetazvezda supports the club through sponsorship and partnership commitment – ​​so that our cultural roots remain alive and are passed on with pride.

To the SKUD VSK website

Our spiritual connection

Eparchy of Šumadija

A large portion of our product range comes directly from the Prodajni Centar of the Eparhija Šumadijska in Kragujevac – the official sales center of the diocese. There, in the monastic setting and with spiritual care, many of the items we proudly offer at Svetazvezda are created.

This close connection to the Serbian Orthodox Church gives our products not only authenticity, but also spiritual depth and blessing – for a life of faith, supported by tradition.

To the official website of the Serbian Orthodox Church